What’s new in Greymill

A wave of polish landed. Highlights:

• Customer health scores on the admin dashboard, with traffic-light badges and reasons.
• Smart alerts — we now ping you about hot trial leads, silent payers, and big downgrades within minutes.
• NPS surveys built into the app, so we hear from you at the right moments.
• Customer referrals — every Greymill account now has a shareable link. We pay you £50 credit when a friend you refer stays for 30 days.
• Browser notifications for long agent responses — switch tabs without missing the answer.
• Onboarding checklist for new users, plus this changelog page.

Behind-the-scenes financial discipline:

• Cohort retention heatmap showing which signup months actually stick around.
• Net Revenue Retention headline number.
• Voice of Customer — a single feed where every piece of feedback, NPS score, and cancellation reason lands.
• Annual billing now says “2 months free” instead of “−17%”.
• Mobile-Safari fixes: chat textarea no longer auto-zooms when you tap it.

If you bought a paid plan, your email is already verified through FastSpring — we shouldn’t have been asking again.

Three independent dials in Settings let you customise responses:

• Engine: Express (fast), Standard (recommended), Advanced (deepest reasoning).
• Depth: Brief, Standard, Detailed, or Comprehensive.
• Style: Concise, Balanced, or Detailed.