With four specialists the question answers itself. With sixteen it does not, and the trap is not asking the wrong one. It is hesitating.
The two quotes. If the customer has accepted, you are bound at that price. If they have not, withdraw and requote today. Do not wait for the supplier to confirm.
The supplier. A contract that says nothing about increases usually means they can change prices for new orders but not for anything already placed. Whether that month's notice was even required depends on the wording, and that is properly LEO's.
Your pricing from here. A doubling in one input changes your margins on everything. MAYA should rerun your job costs before you quote anything else.
Type What would LEO say? and he will pick this up with the contract in front of him.
ALEX answered what was his and named exactly who owns the rest.
Two doors, both fine
- ALEX, when the question crosses departments or you are not sure whose it is. ALEX answers what can be answered and names who else needs to see it.
- The specialist directly, when you already know it is a MAYA question or a LEO question. Faster, and their memory of your business is the same shared memory.
Going direct costs nothing. MAYA already knows what you told ALEX last week.
When ALEX hands you on
ALEX will often say something like "that last part is really LEO's". Type What would LEO say? in the same thread and LEO joins with the whole conversation in front of them. No retyping.
I am not sure who this belongs to. My supplier has doubled prices with a month's notice, my contract with them says nothing about increases, and I have already quoted two jobs at the old price.
Every lesson ends with a question to hand to a Greymill specialist, who answers with what it knows about your business.