IT managed services: what Greymill knows

UK and USAs of Oct 2026

In short

Greymill is an AI team for small businesses that is already briefed on IT managed services (in the US, managed service providers): the rules, rates, renewals and deadlines of the trade, written separately for the UK and the US, about 19,900 words of reviewed industry knowledge, as of Oct 2026.

32UK sections
30US sections
20kwords of knowledge
3renewals and deadlines tracked

In the UK

32 sections, about 10,100 words

Figures Greymill knows, with their sources

  • 43%Share of UK businesses that reported a cyber breach or attack in the last 12 months, in the 2026 survey.As of Oct 2026. Source: gov.uk
  • 17 February 2025Date PPN 014 on the Cyber Essentials scheme was published, replacing PPN 09/14 and PPN 09/23.As of Oct 2026. Source: gov.uk

Words of the trade it understands

  • MRR
  • per-user pricing
  • managed services agreement (MSA)
  • SLA and service credits
  • RMM
  • PSA
  • onboarding
  • QBR

In the US

30 sections, about 9,800 words

Written for managed service providers in the US.

Renewals and deadlines Greymill tracks

  • FCC CPNI annual compliance certificationYearly
  • FCC Form 499-A annual revenue reportYearly
  • FCC Form 499-Q quarterly revenue projectionQuarterly

Figures Greymill knows, with their sources

  • $27.63Lowest hourly pay at which a computer employee paid by the hour can be exempt from federal overtime.As of Oct 2026. Source: dol.gov
  • 3%Maryland tax rate on data and IT services and on software publishing, in effect from July 1, 2025.As of Oct 2026. Source: marylandcomptroller.gov
  • 30 daysDays to notify the FTC after discovering a notification event, under the Safeguards Rule (16 CFR 314.4(j)).As of Oct 2026. Source: ecfr.gov

Words of the trade it understands

  • MRR
  • per-seat pricing
  • MSA
  • SOWs
  • SLA and service credits
  • RMM
  • PSA
  • onboarding

Questions owners ask

Is there an AI for IT managed services?

Yes. Greymill is an AI team for small businesses that is briefed on IT managed services, written separately for the UK and the US: 32 sections for the UK and 30 for the US, about 19,900 words of reviewed industry knowledge, as of Oct 2026.

Which renewals and deadlines does Greymill track for IT managed services in the US?

In the US: FCC CPNI annual compliance certification (yearly); FCC Form 499-A annual revenue report (yearly); FCC Form 499-Q quarterly revenue projection (quarterly). As of Oct 2026.

Which figures does Greymill know for IT managed services in the UK?

Share of UK businesses that reported a cyber breach or attack in the last 12 months, in the 2026 survey: 43% (gov.uk, as of Oct 2026). Date PPN 014 on the Cyber Essentials scheme was published, replacing PPN 09/14 and PPN 09/23: 17 February 2025 (gov.uk, as of Oct 2026).

Which figures does Greymill know for IT managed services in the US?

Lowest hourly pay at which a computer employee paid by the hour can be exempt from federal overtime: $27.63 (dol.gov, as of Oct 2026). Maryland tax rate on data and IT services and on software publishing, in effect from July 1, 2025: 3% (marylandcomptroller.gov, as of Oct 2026). Days to notify the FTC after discovering a notification event, under the Safeguards Rule (16 CFR 314.4(j)): 30 days (ecfr.gov, as of Oct 2026).

Does Greymill replace my accountant, solicitor or other professional advisers?

No. Greymill gives you a whole team to think with every day: the numbers modelled, the contract read, the campaign planned, the hire prepared, the filing checklist ready, all before you speak to anyone by the hour. What Greymill produces is software output from the information you give it, so Greymill takes no instruction, owes no professional duty and files nothing unless you send it yourself. Where a matter needs a regulated professional to sign it off, Greymill says so and tells you exactly what to take to them. Customers arrive at their accountant or lawyer with the work done and the questions sharp, which is usually the cheapest hour they will ever buy.

How much does Greymill cost?

Plans start at £100 a month plus VAT in the UK and $130 a month plus tax in the US. Every plan starts with a 7-day free trial on full Scale access, no card needed.

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Tell Greymill about your business once. Its sixteen specialists share one memory of it, so the one you ask already knows your trade, your country and your numbers. Connect your books and inbox. Nothing is sent unless you press Send, and your books change only when you press Approve. Greymill files nothing unless you send it yourself and is not a regulated adviser: where a matter needs one, it says so and tells you what to take to them.

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