Written for online shops in the UK selling on their own site or on marketplaces: direct-to-consumer brands, private-label and FBA sellers, dropshippers and subscription sellers.
The short version
- Build a 13-week cash flow, week by week.Start with your bank balance and the minimum you never want to go below. Stock payments and ad spend go in the week they leave.
- Put payouts in the week they land.Each platform pays on its own timetable and can hold back reserves or delay payouts. Count only what actually arrives.
- Turn any advance fee into a yearly cost.A flat fee repaid in a few months is far dearer than it sounds. Compare it with an overdraft or stock loan first.
In an online shop the cash goes out long before it comes back. You pay the supplier's deposit, then the balance, then freight and duty. The ad platforms charge you daily or at billing thresholds. Only then do the orders arrive, and the platforms pay you on their own timetable, less whatever they decide to hold. A profitable shop can still run short in the weeks before peak.
The 13-week cash flow
- Start with the bank.Your opening balance, and the minimum balance you never want to go below.
- Receipts by channel, on payout timing.Amazon pays disbursements about every 14 days, less its delivery-date reserve. Shopify Payments and PayPal pay on their own schedules. Put each receipt in the week it actually lands.
- Stock purchase orders.The deposit and the balance, each on its own date, plus freight, duty and import VAT.
- Ad spend.Charged daily or each time you hit a billing threshold, so it leaves before the sales it buys are paid out.
- Everything else.3PL invoices, the VAT quarter, payroll and loan repayments. Then flag every week that dips below your minimum.
Peak and January
Black Friday falls on 27 November 2026 and Cyber Monday on 30 November. Peak stock is paid for before those sales are paid out, and it costs more to hold: Amazon charges higher storage from October to December. Change-of-mind returns peak in the first weeks of January, so refunds on December sales come out of January's cash. If your VAT quarter ends on 31 December, the VAT on peak sales is due 1 month and 7 days later, on 7 February. As of Oct 2026.
What the platforms hold back
Stripe, PayPal, Shopify Payments and the marketplaces can hold a rolling reserve or delay payouts after a jump in refunds or disputes. Amazon's delivery-date policy holds funds until 7 days after the expected delivery date. If a marketplace suspends your account, disbursements are usually held while you appeal. Put every one of these holds in the forecast.
Chargebacks pull money back too. They are card scheme rules, not law, and the cardholder's window is commonly 120 days from the transaction or the expected delivery date under Visa and Mastercard rules, as of Oct 2026. Answer inside your acquirer's deadline with proof of delivery to the verified address, the listing as it stood, the terms the customer accepted and their messages. A payment authenticated with 3D Secure usually moves fraud chargeback liability to the card issuer.
Pricing an advance against your sales
Revenue-based finance gives you a lump sum for a fixed fee and takes repayments as a share of daily sales. The fee is not an interest rate, so it looks smaller than it is. Convert it to an annual cost before you sign, and compare it with an overdraft, stock and trade finance, or a loan under the British Business Bank's Growth Guarantee Scheme through an accredited lender.
| Month 1 repayment (15% of £100,000) | £15,000 |
| Month 2 repayment | £15,000 |
| Month 3 repayment | £15,000 |
| Month 4, the balance | £8,000 |
| Repaid in total: the advance plus the fee | £53,000 |
| Cost of the advance | £3,000 |
£53,000 repaid less £50,000 advanced: 6% over about 3.5 months, about 21% a year simple on the amount advanced, and about 49% a year effective on the balance actually outstanding, with repayments taken from each day's salesWorked figures, indicative. Use your own advance, fee and sales.
A fixed fee repaid within a few months is expensive per year, because you only had the money for those few months.
Post each platform's settlement report gross, through a clearing account for that platform: sales, refunds, fees, advertising and reserves on separate lines, never the net payout. Otherwise your books cannot show what the platform kept.
Asked in Greymill
You repay: £50,000 + £3,000 = £53,000
Each month: 15% of £100,000 = £15,000
Paid off: £15,000 for three months, then £8,000, so about 3.5 months
Why so dear: you pay £3,000 for money you only have for a few months, and less of it each day as you repay. Worked day by day on the balance still owed, that is about 49% a year.
Compare first, on the same yearly basis: an overdraft, stock or trade finance, or a Growth Guarantee Scheme loan from an accredited lender.
Watch the cash: while you repay, 15% of every day's sales goes to the lender. Put that in a 13-week cash flow on each platform's real payout dates, after reserves and holds, and check no week dips below your minimum.
Shall we build that forecast together now?
Ask it about your own business
Paste this into Greymill with your own figures, and Cash & Profit works it through for your business.
I run an online shop in the UK. Build me a 13-week cash flow. Opening bank [£], minimum balance [£], weekly sales by channel [Amazon, Shopify, other], stock orders [deposit and balance dates and amounts], freight and duty [£], weekly ad spend [£], 3PL [£ a month], VAT quarter end [date], payroll [£]. I have also been offered [advance, fee and repayment share]: tell me its annual cost.
More for online retail and ecommerce in the UK
- Knowing whether an order makes money after ads, free delivery and returnsWork out what each order really leaves behind on your VAT-exclusive price, then the ROAS you need just to break even on your ads.Read the lesson
- VAT when you sell on marketplaces, ship from abroad or sell into the EUWho accounts for VAT on each kind of online sale, what is changing for parcels of £135 or less (As of Oct 2026), and how to test whether the Flat Rate Scheme suits a reseller.Read the lesson
- Making sure what you import, own-brand or dropship is legal to sellIf you import, own-brand or dropship, the law can treat you as the producer: what that means for safety duties, markings, category paperwork and packaging.Read the lesson
- What your returns policy can say, and what the law has already decidedOnline customers have a right to cancel and a separate right to reject faulty goods, so write terms that match both and refund disputes stop costing you.Read the lesson
- Staffing the Christmas peak with agency pickers, temps and freelancersBlack Friday to the January returns needs extra hands: the agency, pay, safety and freelancer rules that apply to an online shop's peak team.Read the lesson
- Getting reviews, creator posts and email sales without a fineReviews, influencers, sale prices and email now carry direct fines for online shops; here is how to use each one within the rules.Read the lesson
- Amazon has suspended my account and is holding my moneyHow to get a suspended marketplace account back with one complete appeal, the notice rights you have, and how to keep trading while your money is held.Read the lesson
Open the interactive lesson · Every online retail and ecommerce lesson · What Greymill knows about the trade
Sources
The primary sources behind this lesson, checked Oct 2026.
- Scheme overview (Cash, funding and bookkeeping)
- FRS 102 s.13 (Cash, funding and bookkeeping)
- Visa Core Rules, dispute time limits (Payments, chargebacks, bnpl and fraud)
- reg 6A (Payments, chargebacks, bnpl and fraud)
- FCA deferred payment credit rules (Payments, chargebacks, bnpl and fraud)
- Delivery Date Based Reserve (Payments, chargebacks, bnpl and fraud)
- Treasury announcement, 15 July 2026 and key changes (Payments, chargebacks, bnpl and fraud)
- SAQ A payment page elements and all other eligibility criteria (Payments, chargebacks, bnpl and fraud)
- Arts 3(2), 4 and 11 (Marketplaces: fees, account health and suspensions)
- Deadlines (The calendar: VAT, PAYE, corporation tax, EPR and platform reporting)
- Deadlines (The calendar: VAT, PAYE, corporation tax, EPR and platform reporting)
- Paying and filing (The calendar: VAT, PAYE, corporation tax, EPR and platform reporting)
- Deadlines (The calendar: VAT, PAYE, corporation tax, EPR and platform reporting)
- Deadlines (The calendar: VAT, PAYE, corporation tax, EPR and platform reporting)
- Who needs to verify and when (The calendar: VAT, PAYE, corporation tax, EPR and platform reporting)
- When to register (Hard cases: tax, cash, marketplaces and exit)
- Art 4 (Hard cases: tax, cash, marketplaces and exit)
- regs 5 and 7 (Hard cases: tax, cash, marketplaces and exit)