When to ask Contracts & Rules
- Someone has sent you a contract and you do not want to sign blind.
- A client will not pay and you want to know your options.
- You need terms and conditions that actually protect you.
- You are not sure which rules apply to your business.
- You hold customer data and want to know your obligations.
What owners ask Contracts & Rules
- A client is refusing to pay a 4,800 invoice. Walk me through my options in order of cost and likely outcome.
- I am about to sign this contract. Tell me what is unusual in it and what I should push back on.
- I store customer names, addresses and photos of their properties. What am I actually required to do about that?
Quick asks in the app
- Check a contract before I sign
- Which rules apply to my business?
- List the dates I must not miss
Not for Contracts & Rules: Employing staff, contracts of employment included. That is GRACE.
Works alongside
- Cash & Profit, with MAYACash, profit, prices and forecasts, and what your numbers are telling you.See Cash & Profit
- Staff & HR, with GRACEYour staff: hiring, contracts, pay, leave and handling problems properly.See Staff & HR
Guides for this work
- How to chase an unpaid invoice in the UKRemind, set a deadline, send a letter before action, then claim. Business debts also carry statutory interest and £40 to £100 compensation.Read the guide
- How to collect an unpaid invoice in the USNo federal law adds interest to a private invoice, so your contract sets the late fee. Remind, send a demand letter, then small claims or a lien.Read the guide
- What should my terms and conditions say? (UK small business)What you supply, the price and when it is paid, deposits, cancellation and liability, fair to consumers and reasonable to businesses under UK law.Read the guide
- What should a small business contract include in the US?Scope, price and payment terms, change orders, a liability cap, warranties, cancellation rights, governing law, and the notices your state requires.Read the guide
- How to keep track of licences, certificates and renewals in the UKList every date that can lapse, from Companies House and VAT to employers' liability cover and Gas Safe, then give each an owner and two reminders.Read the guide
- How to keep track of licenses, permits and renewals in the USList every federal, state and local deadline once, with its due date, owner and reminder: tax filings first, then licenses, permits and insurance.Read the guide
Free lessons Contracts & Rules is part of
- Adding microblading, piercing, laser or lip filler: what do I need before the first client?Every salon has safety duties, and a treatment that breaks the skin, uses a laser or involves a prescription-only medicine adds licensing, age rules and insurance duties that differ in each of the four nations.Read the lesson
- Deposits, no-show fees and course packages: what can I actually keep?Booking terms only hold if clients see them before booking, they are fair, and they respect the rules on cancellations, courses, memberships and prices.Read the lesson
- A client has reacted, been burned or had a filler complication: what do I do today?The first hours after a reaction, burn or injectable complication decide the client's outcome and whether your insurance responds, so act in the right order and admit nothing.Read the lesson
- Adding laser, microneedling, injectables or tattoos: whose license covers it?Every state licenses the person and the shop separately, scope of practice decides what an esthetician may do, and injectables, and in most states lasers that affect living tissue, are the practice of medicine.Read the lesson
- Memberships, auto-renewals and no-show fees: will my terms hold up?Memberships, deposits and no-show fees are lawful when the client agrees to clear terms up front, and auto-renewal laws spell out how sign-up and cancellation must work.Read the lesson
- A client was burned, reacted or had an injectable complication: what do I do today?The first hours after a burn, reaction or injectable complication decide the client's outcome and whether your insurance responds, so act in order and admit nothing.Read the lesson
Which plans include Contracts & Rules
Scale includes all twelve specialists. On Starter you choose three to work with ALEX, and on Growth seven, and you can swap any time. Contracts & Rules shares one memory of your business with the rest of the team, so you only explain things once.
Questions owners ask
What does Greymill's Contracts & Rules specialist do?+
Greymill's Contracts & Rules specialist is LEO. Checks contracts before you sign and keeps you on the right side of the rules. Contracts, disputes and the rules you must follow: licensing, safety, data and the dates you must not miss.
When should I ask Contracts & Rules?+
Someone has sent you a contract and you do not want to sign blind. A client will not pay and you want to know your options. You need terms and conditions that actually protect you. You are not sure which rules apply to your business. You hold customer data and want to know your obligations.
Which Greymill plans include Contracts & Rules?+
Scale includes all twelve specialists. On Starter you choose three to work with ALEX, and on Growth seven, and you can swap any time.
Can Contracts & Rules send emails or file anything for me?+
Not on its own. Nothing is sent unless you press Send, Greymill only changes your books when you press Approve and never makes a payment, and it files nothing unless you send it yourself. Where a matter needs a regulated professional to sign it off, Greymill says so and tells you exactly what to take to them.
Is there a free trial?+
Yes. Every plan starts with a 7-day free trial on full Scale access, no card needed, so you can try Contracts & Rules with the whole team.
The rest of the team
- Ask Anything, with ALEXSee Ask Anything
- Strategy, with AVASee Strategy
- Daily Operations, with ELLASee Daily Operations
- Project Planning, with JAMESSee Project Planning
- Technology, with THEOSee Technology
- Staff & HR, with GRACESee Staff & HR
- Cash & Profit, with MAYASee Cash & Profit
- Tax & Bookkeeping, with MARCUSSee Tax & Bookkeeping
- Loans & Funding, with FELIXSee Loans & Funding
- Marketing & Writing, with NINASee Marketing & Writing
- Sales & Quotes, with COLESee Sales & Quotes